FINDING YOUR SEAT
You must be at your seat, at least two minutes before the train departs.
For the trains not requiring a reservation, you can seat in any coach you want provided you respect the class of service you purchased with your France Railpass, You just have to make sure that the seat you have selected, isn’t already reserved (a reserved seat is clearly notifyied by a card placed on top of the seat indicating the reservation)
If you have made a seat reservation, the coach number and the seat number are indicated on your ticket. Since you already have a reserved seat, you just have to find the correct coach and seat number – please respect the coach and seat number indicated on your ticket.. On certain trains it is possible to reserve a seat facing forward, so do not hesitate to request it when booking your reservation.
Aboard TGV it is impossible to pass from one train to the other (when two TGV are running together at the same time, one behind the other).
Please ensure you are boarding the correct train. The coach numbers are clearly indicated on a digital screen next to each door. On the platform, you”ll find an electonic board indicating the coach numbers and the seating plan (this board is usually located in the middle of the platform). Marks on the platform indicating the coach numbers, are also here to help you find your coach.
LUGGAGE SPACE
Luggage storage space is available on board. The luggage storage space location may vary from one train to another. They will normally be found at each end of the carriage. You will also be able to place your luggage on the racks above the seats.
All luggage must be securely stored and mustn’t block the corridors. They should also be clearly labelled with your details.
For more information please refer to the luggage section.
TRAIN MANAGER
A Train Manager is availaible on-board all SNCF trains. He is here to assist and answer any questions you might have.
Before departure, the Train Manager will be standing on the platform, he is easly identifyable with his uniform and will answer any query you could have about your journey. After departure, he will walk several times through the train. On board of certain trains, an information point is also available, where you’ll be able to find him.
On top of his normal commercial duties to welcome the passengers, the Train Manager is here to control all the passengers tickets and ensure there is no revenue fraud. You will be asked to present your France Railpass as well as your passport. For compulsory reservation trains, you will also have to show your reservation ticket.
In order to facilitate and speed the the ticket control procedures, please have your tickets and documents ready. If you are missing one of the requested documents, do not wait to for the checking procedures, but go and advise theTrain Manager if possible before the train departs.
The Train Manager has full authority on-board, to maintain calm and order amongst the passengers.
Last but not least, the Train Manager will gladly give you all the information you need regarding your trip: train times & onward connections.
