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1. General conditions for using the website and the services offered

  • Using the francerailpass.com website implies your full acceptance of all the general conditions of use described below. These conditions of use may be modified or added to at any time. Users of the francerailpass.com website are therefore asked to consult them regularly.

  • Users can normally access this website at all times. SNCF Voyages Développement may decide to interrupt the service for technical maintenance reasons, in which case it shall make the effort to previously notify the users of the date and time of the intervention.

  • The francerailpass.com website is regularly updated by SNCF Voyages Développement. Likewise, this legal information is subject to modification at any time: it is still binding on the users, who are asked to consult it as often as possible in order to be aware of any changes.

2. Introduction to the francerailpass.com website

  • The francerailpass.com website belongs to SNCF Voyages Développement, simplified joint-stock company with a capital of €18,000,000, entered in the Paris Register of Companies under number B.392.847.315, having its head offices at 34 rue du Commandant Mouchotte, 75014 Paris.

  • SNCF Voyages Développement is a subsidiary of the Société Nationale des Chemins de Fer (SNCF), public industrial and commercial establishment, entered in the Paris Register of Companies under number B.552.049.447, having its head offices at 34 rue du Commandant Mouchotte, 75014 Paris.

  • The data used to create the site is supplied by Voyageurs SNCF Voyages Développement.

  • The current version of the francerailpass.com website was developed by Everbrand.

  • Everbrand is in charge of site maintenance.

  • The publication manager is Pascal Delorme, Managing Director of SNCF Voyages Développement, 2 place de la Défense, CNIT 1 - BP 440 - 92053 Paris la Défense Cedex, FRANCE.

3. Description of the services offered

  • The aim of the francerailpass.com website is to provide information and assistance regarding the France Rail Pass product and related services.

  • SNCF Voyages Développement makes an effort to provide the most accurate information possible on the francerailpass.com website. However, it shall not be held responsible for omissions, inaccuracies and failures to update, whether through its own fault or that of its third-party partners who supply this information.

4. Contractual limitations on technical specifications

  • The minimum configuration required to access the francerailpass.com website is as follows: • Screen: minimum 1024 X 768 • Browsers: IE 6, IE 7, Safari, Firefox • The site uses Flash 9 technology.

  • Site users undertake to access the site using hardware that meets the configuration requirements described above and does not contain any viruses.

5. Intellectual property

  • The names SNCF and France Rail Pass as well as the francerailpass.com domain name are trademarks duly registered by the SNCF. The SNCF brand and the SNCF and France Rail Pass logos are also protected as semi-figurative trademarks.

  • The SNCF and Voyageurs France-Europe Partenaires are the respective owners of the intellectual property rights or hold the rights to use all the elements that can be accessed on the site, namely the text, images, graphics, icons, etc. The reproduction, representation, modification, publication or adaptation of all or part of the website elements, regardless of the method or process used, is forbidden without the prior authorisation in writing of the owner.

  • All unauthorised uses of the site or of any of the elements it contains shall be considered an offence and shall be prosecuted pursuant to the provisions of articles L.335-2 and following of the Intellectual Property Code.

6. Limitations of responsibility

  • SNCF Voyages Développement shall not be held responsible for any damage directly or indirectly caused to the user’s hardware when accessing the francerailpass.com website, either due to using hardware that does not meet the specifications stated in point 4, or due to the appearance of a bug or incompatibility.

  • Furthermore, SNCF Voyages Développement shall not be held responsible for indirect damage (such as the loss of a contract or loss of opportunity) after using the francerailpass.com website.

  • These limitations of responsibility also apply to the SNCF.

7. Personal data management

  • The treatment of personal data carried out with data collected on the francerailpass.com website is declared to the French Data Protection Authority (CNIL) with receipt number 1343965.

  • The data collected on the site are only for use by the marketing department working with the France Rail Pass product by SNCF Voyages Développement.

  • Finally, users’ attention is drawn to the fact that in certain cases, SNCF Voyages Développement may be obliged, in the context of legal or tax proceedings, to notify the public authorities of the personal data in its possession, and that it may not be held responsible in this regard.

  • Some of the requested information, marked with an asterisk, is necessary for processing user requests. Other information, which the user can choose whether or not to supply, is requested in order to get to know the users better and to improve the quality of the service offered to them. If any of the compulsory information requested from you is missing, SNCF Voyages Développement will not be able to send you the requested information.

  • In accordance with the provisions of articles 38 and following of the Information Technology, Files and Freedoms Act 78-17 of 6 January 1978, all users are entitled to access, correct and oppose their personal data by means of a signed request in writing, enclosing a copy of the user's identification showing the holder’s signature, specifying the address to which the reply must be sent.

  • This request must be made by regular mail and sent to the following address: SNCF Voyages Développement – France Rail Pass, Service Marketing, 2 place de la Défense, CNIT 1 - BP 440, 92053 Paris la Défense Cedex.

  • Our databases are protected by the provisions of the Act of 1 July 1998, transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.

8. Hypertext links and cookies

  • The insertion of hypertext links to any part of the francerailpass.com website is allowed, unless previously prohibited by SNCF Voyages Développement.

  • The francerailpass.com website contains a certain number of hypertext links to other sites, placed there with the authorisation of SNCF Voyages Développement. However, SNCF Voyages Développement cannot verify the contents of sites visited in this way, and therefore disclaims all responsibility in this regard.

  • Browsing the francerailpass.com website can result in the installation of cookie(s) on the user’s computer. A cookie is a small file, which cannot be used to identify the user, but which stores information relating to a computer’s browsing of a site. The data thus obtained are intended to facilitate subsequent visits to the site, as well as to enable various measurements of visit frequency.

  • Refusing to install a cookie can result in the user not being able to access certain services. Users can, however, configure their computers as follows to prevent the installation of cookies: • In Internet Explorer: Tools / Internet settings. Click on Confidentiality and select Block all cookies. Confirm by clicking Ok. • In Mozilla Firefox : Edit / Preferences. Click on Advanced and select Deactivate cookies. Confirm by clicking Ok.

9. Applicable law and jurisdiction

  • Any disputes relating to the use of the francerailpass.com website shall be subject to French law. Exclusive jurisdiction is granted to the competent courts of Paris.

Last Updated on Thursday, 07 October 2010 08:21