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> Services

FACILEO

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This service is aimed at people who need some assistance and /or are tempory disabled (pregnant women, people over 60, young people under 18....)
Through this service SNCF wants to facilitate access to the trains.

Facileo service description:

The client will be picked up by car from his residence/hotel and taken to his seat on board with all his luggages.
At the arrival he will be met by SNCF staff and dropped off by car to his final destination.

How to book and conditions


To get the Facileo service please dial + 33 892 35 35 35 on your mobile phone or any phone in France and say ACCOMPAGNEMENT and follow the instructions (please note that this service is only available in french at the moment, you may have to ask for assistance in this languauge before calling)

Bookings must be made 7 days before departure. Any cancellation is possible 48H before departure.

This service is operating in 80 cities and includes a perimeter of 50km maximum around each city.

The cost of this service is calculated upon the distance between pick up /drop off point and the station and also varies depending on week days /week end days and time of departure/arrival.

For more informations please contact + 33 892 35 35 35

 

ACCES PLUS

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This service is aimed at disabled persons needing assistance (with their own wheelchair or with their invalidity card)

Service description


This service is free of charge and allows customers to get assistance from the entrance of the station to his seat on board in his departure point and at the arrival one. SNCF staff will look after you during the access time to your train. If you have a connection train in a station , the staff will look after you and make easier your access to the next train.
This service is operating in 348 stations on the SNCF network.

How to book ?


For all informations about this service, please call +33 890 640 650 (0,11 € /mn from a land line - 7.am to 10 pm) or by mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The booking must be done between 90 days up to 48H before departure of your train.

 

TRAIN + BICYCLE

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If you want to travel with your bicycle by train, SNCF allows you to do so according the following rules :

Free of charge
Bicycle is free on board under the condition that it has to be put in a cover (120cm x90 cm) on TGV/ TEOZ/ LUNEA/ INTERCITES in the space for luggages.

On TER train (regional trains), the bicylce is free of charge in the regions: Rhônes Alpes, Aquitaine, Auvergne, Alsace, Languedoc Roussillon, Limousin and Provence Alpes Côtes d’Azur*.
* except the peak period during the week (from 7.00 am to 9.00 am and from 4.30 pm to 6.30 pm).

10 € per bicycle on certains trains.
If you don’t put your bicycle in a cover and if you don’t dismantled it , on TGV , CORAIL TEOZ and on most of CORAIL LUNEA trains there are space dedicated for Bicycle.
An additionnal charge of 10€ is requested in addition of your reservation in 2nd class only.

Last Updated on Wednesday, 09 November 2011 11:24