Legal information

Using the francerailpass.com website implies your full acceptance of all the general conditions of use described below. These conditions of use may be modified or added to at any time. Users of the francerailpass.com website are therefore asked to consult them regularly.

Users can normally access this website at all times. Voyageurs France-Europe Partenaires may decide to interrupt the service for technical maintenance reasons, in which case it shall make the effort to previously notify the users of the date and time of the intervention.

The francerailpass.com website is regularly updated by Voyageurs France-Europe Partenaires. Likewise, this legal information is subject to modification at any time: it is still binding on the users, who are asked to consult it as often as possible in order to be aware of any changes.

The francerailpass.com website belongs to Voyageurs France-Europe Partenaires, simplified joint-stock company with a capital of €18,000,000, entered in the Paris Register of Companies under number B.392.847.315, having its head offices at 34 rue du Commandant Mouchotte, 75014 Paris.

Voyageurs France-Europe Partenaires is a subsidiary of the Société Nationale des Chemins de Fer (SNCF), public industrial and commercial establishment, entered in the Paris Register of Companies under number B.552.049.447, having its head offices at 34 rue du Commandant Mouchotte, 75014 Paris.

The data used to create the site is supplied by Voyageurs France-Europe Partenaires.

The current version of the francerailpass.com website was developed by 6:AM – Fullsix group, specialist communication agency with offices at 157 rue Anatole France, 92300 Levallois-Perret.

6:AM is in charge of site maintenance.

The publication manager is Sylvette Natiez, marketing director of Voyageurs France-Europe Partenaires, 2 rue Traversière 75571 Cedex 12

The aim of the francerailpass.com website is to provide information and assistance regarding the France Rail Pass product and related services.

Voyageurs France-Europe Partenaires makes an effort to provide the most accurate information possible on the francerailpass.com website. However, it shall not be held responsible for omissions, inaccuracies and failures to update, whether through its own fault or that of its third-party partners who supply this information.

The minimum configuration required to access the francerailpass.com website is as follows: • Screen: minimum 1024 X 768 • Browsers: IE 6, IE 7, Safari, Firefox • The site uses Flash 9 technology.

Site users undertake to access the site using hardware that meets the configuration requirements described above and does not contain any viruses.

The names SNCF and France Rail Pass as well as the francerailpass.com domain name are trademarks duly registered by the SNCF. The SNCF brand and the SNCF and France Rail Pass logos are also protected as semi-figurative trademarks.

The SNCF and Voyageurs France-Europe Partenaires are the respective owners of the intellectual property rights or hold the rights to use all the elements that can be accessed on the site, namely the text, images, graphics, icons, etc. The reproduction, representation, modification, publication or adaptation of all or part of the website elements, regardless of the method or process used, is forbidden without the prior authorisation in writing of the owner.

All unauthorised uses of the site or of any of the elements it contains shall be considered an offence and shall be prosecuted pursuant to the provisions of articles L.335-2 and following of the Intellectual Property Code.

Voyageurs France-Europe Partenaires shall not be held responsible for any damage directly or indirectly caused to the user’s hardware when accessing the francerailpass.com website, either due to using hardware that does not meet the specifications stated in point 4, or due to the appearance of a bug or incompatibility.

Furthermore, Voyageurs France-Europe Partenaires shall not be held responsible for indirect damage (such as the loss of a contract or loss of opportunity) after using the francerailpass.com website.

These limitations of responsibility also apply to the SNCF.

The treatment of personal data carried out with data collected on the francerailpass.com website is declared to the French Data Protection Authority (CNIL) with receipt number 1343965.

The data collected on the site are only for use by the marketing department working with the France Rail Pass product by Voyageurs France-Europe Partenaires.

Finally, users’ attention is drawn to the fact that in certain cases, Voyageurs France-Europe Partenaires may be obliged, in the context of legal or tax proceedings, to notify the public authorities of the personal data in its possession, and that it may not be held responsible in this regard.

Some of the requested information, marked with an asterisk, is necessary for processing user requests. Other information, which the user can choose whether or not to supply, is requested in order to get to know the users better and to improve the quality of the service offered to them. If any of the compulsory information requested from you is missing, Voyageurs France-Europe Partenaires will not be able to send you the requested information.

In accordance with the provisions of articles 38 and following of the Information Technology, Files and Freedoms Act 78-17 of 6 January 1978, all users are entitled to access, correct and oppose their personal data by means of a signed request in writing, enclosing a copy of the user's identification showing the holder’s signature, specifying the address to which the reply must be sent.

This request must be made by regular mail and sent to the following address: Voyageurs France-Europe Partenaires – France Rail Pass, Service Marketing, 2 rue Traversière, 75571 Cedex 12.

Our databases are protected by the provisions of the Act of 1 July 1998, transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.

The insertion of hypertext links to any part of the francerailpass.com website is allowed, unless previously prohibited by Voyageurs France-Europe Partenaires.

The francerailpass.com website contains a certain number of hypertext links to other sites, placed there with the authorisation of Voyageurs France-Europe Partenaires. However, Voyageurs France-Europe Partenaires cannot verify the contents of sites visited in this way, and therefore disclaims all responsibility in this regard.

Browsing the francerailpass.com website can result in the installation of cookie(s) on the user’s computer. A cookie is a small file, which cannot be used to identify the user, but which stores information relating to a computer’s browsing of a site. The data thus obtained are intended to facilitate subsequent visits to the site, as well as to enable various measurements of visit frequency.

Refusing to install a cookie can result in the user not being able to access certain services. Users can, however, configure their computers as follows to prevent the installation of cookies: • In Internet Explorer: Tools / Internet settings. Click on Confidentiality and select Block all cookies. Confirm by clicking Ok. • In Mozilla Firefox : Edit / Preferences. Click on Advanced and select Deactivate cookies. Confirm by clicking Ok.

Any disputes relating to the use of the francerailpass.com website shall be subject to French law. Exclusive jurisdiction is granted to the competent courts of Paris.